“Voice is the New Experience”
How to Meet Consumer Needs In an Evolving & Transformative World
When: Wednesday 3/21 – 3:00 – 3:30 PM ET,
Where: Salon 4 Westside Ballroom, ePharma 2018, New York Marriott Marquis – New York, NY
Last year an estimated 44 million voice assistants were sold. As the phenomenon of voice-assisted service interaction grows and the lines blur between providers, payers, pharma providers, medical products, and retailers, how should you be preparing your organizations for this new customer experience? And what are the types of interactions your customers and users will be expecting?
In this session, our VP of Strategy & Digital Solutions, Murray Izenwasser will guide you through an interactive look at how voice assisted devices and related technologies can enhance customer experiences – before, during and after their encounter with your organization. The discussion will help you understand how the voice user interface (VUI) is the new graphical user interface (GUI.)
You Will Learn:
- About current opportunities to leverage voice-assisted devices and technologies to engage patients, healthcare providers and pharmaceutical company staff
- How voice technology can improve pharmaceutical sales staff education and training
- Challenges and issues related to HIPAA regulations, connectivity, cloud hosting models, and other considerations that may impact voice-assisted solutions Issues
- About six use cases describing how patients, healthcare providers, caregivers, medical device providers and pharmaceutical research staff can leverage voice technologies to reduce costs and improve outcomes.
Location: New York Marriott Marquis – New York, NY – Hotel Info
Follow Along: Follow #ePharma and @AAJTech for more information on the ePharma 2018 event and to learn more about how AAJ Technologies can help your organization leverage voice-assisted and other technologies in your digital transformation.
More about Murray Izenwasser:
Murray’s opening presentation from the the Future of Healthcare: Digital Health event:
Book Murray to speak at your next event: